Returns & Refund


Refunds and cancellations are subject to certain conditions. Please read carefully to understand our policies. 

Please let us know as soon as possible if your order—
1. Is missing items that you were charged for on the final receipt
2. Contains damaged, spoiled, or otherwise unusable items
3. If the item is defective or damaged, or if you receive the wrong item

Please immediately contact us at contact@gochixnyc.com with a damaged or unusable product picture. You must make your request within 7 days of delivery. We can evaluate and we will make it right. 

If the refund is approved, you’ll be automatically refunded on your original payment method. Please remember it can take from 5 to 14 business days until you receive a refund depending on your credit card company or payment method. 

 

 

Cancelling or modifying an order


You can cancel an order for a full refund without any additional fees before11:59 pm. Tuesday. 

On the website—
1. Log in to your account page
2. Click Your Orders
3. Click cancel button. 


You can also add items or modify an order before 11:59 pm. Tuesday.
1. Log in to your account page
2. Click Your Orders
3. Click edit button

No order cancellation or modification after 11:59 pm. Tuesday. 

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