Frequently asked questions

Q: How is Gochix getting groceries to customers during COVID-19?

A: Please maintain 6-feet social distance and wear a face covering when you receive your delivery. We are focused on prioritizing to protect our customers’ and employees’ health and safety.  We are watching the release of information closely from all relevant government agencies and will adjust our response as needed to make sure we keep our customers, our products and our employees safe. As we continue to increase our ability to get groceries to customers and ensure the health and safety of our employees, we'll also continue to find more ways to serve customers and our communities launching new features. In these challenging times, we hope you are staying healthy and safe.


Q: When do I receive my order?

A:

  • Order deadline: 11:59 pm., Tuesday
  • Delivery: 12 pm. to 6 pm., Friday
  • On every Friday, Gochix delivers all the orders we received by 11:59 pm., Tuesday. 
  • The delivery time is from 12 pm. to 6 pm. on Friday. 
  • We will let you know a more specific time one day before the delivery date via email. Please check your email and text when you are expecting a delivery. We will send you a text or email when your order has been left unattended. Please be sure to chill any perishables upon delivery. 

 

Q: What are the delivery regions?

A: We deliver the following regions only for now, although we try to expand the areas in the future. Thank you!


NY

  • Manhattan

 

NJ

  • Alpine
  • Bogota
  • Cliffside Park
  • Cresskill
  • Demarest
  • Edgewater
  • Englewood
  • Englewood Cliffs
  • Fort Lee
  • Hackensack
  • Leonia
  • Palisades Park
  • Ridgefield
  • Teaneck
  • Tenafly




Q: What qualifies for FREE delivery?

A: All deliveries are free as long as the order is $120 or more.  For the orders less than $120, the delivery fee is $15.



Q: What happens if I want to change, cancel, or add items to my cart after I have placed my order?

A: Don’t worry! You can change, cancel or add items to your Gochix order before 11:59 pm. Tuesday. No change or cancellation can be made after the cutoff deadline, 11:59 pm. Tuesday.


Q: How to cancel an order on the website? 

A: 

  1. Log in to your account page
  2. Click Your Orders
  3. Click cancel button. 

Q : How to add items or modify an order?

A: 

  1. Log in to your account page
  2. Click Your Orders
  3. Click edit button

Q: Are tips required?

A: Tips are greatly appreciated, but completely optional. You can pay a tip electronically when you check out or simply give a tip to a driver by cash. No suggested amount by us. Please choose any amount.


Q: What’s the refund policy?

A: Please inspect your order upon reception. If the item is defective or damaged, or if you receive the wrong item, please immediately contact us at contact@gochixnyc.com with a damaged or unusable product picture. Please notify us within 7 days after receiving your items. We can evaluate and we will make it right. 

If the refund is approved, you’ll be automatically refunded on your original payment method. Please remember it can take from 5 to 14 business days until you receive a refund depending on your credit card company or payment method. 


Q: How long will my order stay at its proper temperature in its packaging?

A: Gochix packaging keeps products at their proper temperatures and maintains the quality of your groceries until we deliver them.  Please be sure to chill any perishables upon delivery. We use a variety of coolant and packaging options to keep your order in good condition. We may use dry ice to keep frozen food frozen. Please choose a well-ventilated safe place for unattended deliveries of frozen items.


Q: What if I can't find the answer to my question here and I still need support?

A: If your question still isn't answered or you're having trouble with your account or order, you may contact us at contact@gochixnyc.com.

Please send your questions, comments and feedback to contact@gochixnyc.com. Gochix always looks for ways to improve our business. Thank you!

 

You have successfully subscribed!
This email has been registered